Legal

• Posting, promoting, or selling illegal content, services, or goods.
• Engaging in deceptive practices, fraud, scams, or pyramid schemes.
• Infringing on intellectual property rights, including unauthorized use of copyrighted material.
• Selling or promoting counterfeit goods, unlicensed gambling operations, or controlled substances.
• Impersonating individuals, organizations, or misrepresenting your identity or credentials.
• Manipulating platform features, circumventing security measures, or exploiting system vulnerabilities.
• Engaging in harassment, hate speech, doxxing, or targeted abuse against any user or group.
• Spamming, creating fake accounts, or artificially inflating engagement metrics.

Violations may result in warnings, content removal, feature restrictions, account suspension, or permanent termination. The severity of enforcement action depends on the nature and frequency of violations, potential harm caused, and the user's compliance history. In cases involving illegal activity, fraud, or significant harm, we may report matters to law enforcement or pursue legal remedies.

• All files must be scanned for malicious content before upload and distribution.
• Files must contain only the content described in the product listing—no hidden or undisclosed software.
• Executable files (.exe, .app, .dmg, etc.) require clear disclosure and must serve legitimate purposes only.
• Scripts, macros, or code files must be clearly documented with their intended function and permissions required.
• Files must not contain backdoors, keyloggers, cryptocurrency miners, or unauthorized data collection tools.

• Malicious software, viruses, trojans, ransomware, or any code designed to harm or exploit systems.
• Hacking tools, password crackers, or software designed to bypass security measures.
• Pirated software, cracked applications, or files that violate intellectual property rights.
• Files containing personal data, credentials, or private information of third parties.
• Content that violates platform policies when accessed or executed.

Sellers must maintain current antivirus protection, regularly scan their files, and promptly address any security concerns raised by buyers or the platform. False representation of file contents or security status constitutes a material breach of these terms.

Distribution of malicious files will result in immediate account termination and removal of all associated content. Rigid reserves the right to scan, quarantine, or remove any files deemed unsafe, issue refunds to affected buyers, and report serious security violations to appropriate authorities. Sellers may be held liable for damages caused by unsafe files distributed through the platform.

• Unauthorized access attempts, including hacking, cracking, or exploiting system vulnerabilities.
• Phishing, social engineering, or any deceptive practices to obtain user credentials or sensitive information.
• Distributed denial-of-service (DDoS) attacks or any attempts to overload or disrupt platform services.
• Injection attacks, cross-site scripting, or other code-based exploitation attempts.
• Unauthorized data scraping, crawling, or automated extraction of platform content or user information.
• Account takeover attempts, credential stuffing, or brute force attacks against user accounts.
• Reverse engineering, decompiling, or attempting to discover proprietary algorithms or trade secrets.
• Circumventing security measures, authentication systems, or access controls.
• Creating or distributing tools specifically designed to exploit platform vulnerabilities.

Security researchers who discover potential vulnerabilities are encouraged to report them through our responsible disclosure program at security@rigid.bio. Good faith security research conducted in accordance with our vulnerability disclosure policy will not be subject to enforcement action, provided researchers do not access user data, disrupt services, or publicly disclose vulnerabilities before we've had reasonable time to address them.

Users are responsible for maintaining the security of their accounts, including using strong passwords, enabling two-factor authentication when available, and promptly reporting any suspected unauthorized access. Sharing account credentials or allowing unauthorized access to your account may result in account suspension and void any platform protections or guarantees.

Security violations will result in immediate account termination and permanent platform ban. We actively monitor for suspicious activities and maintain detailed logs for investigation purposes. Serious security violations will be reported to law enforcement agencies, including the FBI's Internet Crime Complaint Center, and we will cooperate fully with criminal investigations. Violators may face civil liability for damages and be subject to prosecution under federal and state computer crime laws, including the Computer Fraud and Abuse Act.

• Hate speech targeting individuals or groups based on race, ethnicity, national origin, religion, gender, gender identity, sexual orientation, age, disability, veteran status, or other protected characteristics.
• Content promoting, inciting, or glorifying violence, terrorism, or harm against any person or group.
• Discriminatory language, slurs, or derogatory content intended to demean or dehumanize others.
• Harassment, stalking, doxxing, or targeted abuse campaigns against individuals or communities.
• Content promoting or recruiting for hate groups, extremist organizations, or terrorist activities.
• Threats of violence, intimidation, or content designed to cause fear or emotional distress.
• Holocaust denial, genocide denial, or content that minimizes documented atrocities.
• Content promoting self-harm, suicide, or dangerous activities targeting vulnerable individuals.

Limited exceptions may apply for legitimate educational, historical, artistic, or journalistic content that addresses these topics in a responsible manner without promoting harmful ideologies. Such content must include appropriate context, disclaimers, and must not glorify or encourage prohibited conduct. Documentary, academic, or news content discussing these issues may be permitted when clearly serving educational or informational purposes.

Users can report violations through our reporting system or by contacting safety@rigid.bio. We investigate all reports promptly and may take immediate action to protect user safety. Our moderation team is trained to recognize context, cultural nuances, and distinguish between legitimate discourse and harmful content. We also work with external experts and organizations to continuously improve our policies and enforcement practices.

Violations result in immediate content removal and may lead to warnings, temporary suspensions, or permanent account termination depending on severity and intent. Severe violations involving credible threats, incitement to violence, or coordinated harassment campaigns will result in immediate permanent ban and may be reported to law enforcement agencies. Users who repeatedly engage in borderline behavior or attempt to circumvent these policies may face escalating restrictions or removal from the platform.

• All adult content must be clearly labeled with "Explicit 18+" warnings and appropriate content descriptors before access.
• Creators must accurately categorize content using platform-provided tags and rating systems.
• Preview images, thumbnails, and descriptions must not contain explicit material—use tasteful, non-graphic representations only.
• Content involving nudity, sexual activity, or adult themes must be behind appropriate age verification barriers.
• Fetish, BDSM, and specialized adult content must include specific content warnings and safety information.

Access to adult content requires verified age confirmation through government-issued identification or credit card verification. Creators selling adult content must also complete enhanced identity verification. Adult content pages are excluded from search engines and are not accessible through direct links without proper authentication. Users must actively opt-in to view adult content categories.

• Profile pictures, banners, and public bios must not contain sexually explicit imagery or content.
• Public posts, comments, and messages visible to unverified users must remain appropriate for all audiences.
• Adult content creators may indicate their content category but cannot display explicit material publicly.
• Usernames and profile information must not contain explicit sexual references or inappropriate language.

• Any content involving or appearing to involve individuals under 18 years of age.
• Non-consensual content, including revenge porn, hidden camera recordings, or leaked private material.
• Content depicting or promoting illegal sexual activities, violence, or exploitation.
• Bestiality, necrophilia, or other content depicting illegal or harmful acts.
• Content that sexualizes violence, promotes harmful sexual practices, or glorifies sexual assault.
• Deepfake or AI-generated sexual content using real individuals' likenesses without consent.

Adult content creators must maintain proper documentation proving all performers are 18+ (2257 compliance where applicable), obtain necessary model releases and consent forms, and ensure content complies with laws in their jurisdiction and where content may be accessed. Creators are responsible for tax obligations, age verification of collaborators, and maintaining appropriate business licenses. Misrepresentation of performer ages or consent status will result in immediate termination and legal reporting.

Rigid employs automated and human moderation to detect policy violations. We maintain zero tolerance for illegal content and cooperate fully with law enforcement investigations. Violations may result in content removal, account suspension, payment holds, or permanent termination. Appeals must be submitted with appropriate documentation. We reserve the right to restrict adult content features, modify policies, or discontinue adult content support at any time with reasonable notice.

• Warning: Notice of policy violation with opportunity to correct behavior and avoid further penalties.
• Content Removal: Deletion of specific posts, files, or materials that violate platform policies.
• Feature Restrictions: Temporary or permanent limitation of specific platform features (messaging, uploads, etc.).
• Temporary Suspension: Account access suspended for a specified period, typically 7-30 days.
• Permanent Termination: Complete and irreversible account closure with content removal.
• Payment Holds: Suspension of earnings withdrawals pending investigation or resolution of issues.

Certain severe violations may result in immediate permanent termination without prior warning, including but not limited to: illegal content distribution, security breaches, fraud or financial crimes, harassment or threats of violence, distribution of malware, impersonation for malicious purposes, or repeated violations after previous enforcement actions.

• Upon termination, user access to the account and all associated data is immediately revoked.
• User-generated content may be preserved for legal, safety, or operational purposes as permitted by law.
• Personal data will be handled according to our Privacy Policy and applicable data protection regulations.
• Users may request data export prior to voluntary account closure, subject to technical limitations.
• Terminated users forfeit access to purchased content and any pending earnings or credits.

Account termination may result in forfeiture of pending payments, account credits, or subscription benefits. Refunds for premium services or purchases are handled on a case-by-case basis according to our refund policy. Users terminated for fraudulent activity or terms violations are not eligible for refunds and may be liable for chargebacks, fees, or damages incurred.

Users may appeal suspension or termination decisions by contacting appeals@rigid.bio within 30 days with relevant documentation and explanation. Appeals are reviewed by a different team member than the original decision maker. We do not guarantee appeal approval, and some violations (particularly those involving illegal content or safety concerns) may not be eligible for appeal. Repeated frivolous appeals may result in communication restrictions.

Users whose accounts have been permanently terminated are prohibited from creating new accounts or accessing the platform through alternative means. Attempts to circumvent termination through new accounts, shared accounts, or technical measures may result in additional legal action. We employ various methods to detect and prevent ban evasion, including device fingerprinting and behavioral analysis.

• Technical data including IP address, browser version, and device information.
• Usage data such as pages visited, time spent on the platform, and interaction events.
• Referral data indicating how visitors arrive at our platform (e.g., search engines, social media links).

This data helps us to understand user trends, identify technical issues, improve content, and personalize user experiences where applicable. We do not sell or share this anonymized data with third parties except for trusted analytics providers under strict confidentiality agreements.

We use cookies and similar tracking technologies to collect information about your interaction with the platform. These technologies help us provide essential functionality, remember preferences, and gather analytics data. You can manage cookie preferences through your browser settings.

• Email addresses are only shared with sellers directly involved in your transaction or communication.
• We do not sell or distribute your email information to third parties for marketing purposes.
• All email sharing is limited to legitimate business needs such as order updates, shipping notifications, and customer support inquiries.

We require sellers to use email information responsibly and in moderation. Excessive or unsolicited email requests through our platform are prohibited and may result in enforcement actions including account suspension.

You can manage your communication preferences and opt out of non-essential emails at any time through your account settings or by contacting customer support.

Stripe employs industry-leading security measures to protect your payment data. For more information on how your payment information is managed, you can review Stripe's privacy policy and security practices directly.

We only share necessary payment information with Stripe to complete transactions. This data sharing is subject to compliance with applicable laws and regulations regarding financial data protection.

All transactions are processed in real-time through Stripe's secure payment infrastructure. We maintain transaction records for accounting, tax reporting, and dispute resolution purposes. These records include purchase amounts, dates, product information, and associated user accounts, but do not include sensitive payment details like full credit card numbers or banking information.

We accept major credit cards, debit cards, and other payment methods supported by Stripe in your region. Some payment methods may require additional verification steps for security purposes. Age verification for adult content purchases may require credit card verification as proof of age. We reserve the right to decline transactions that appear fraudulent or violate our terms of service.

For subscription services, we process recurring payments automatically through Stripe. You can manage your subscription settings, update payment methods, or cancel subscriptions directly through your account dashboard. We will notify you of upcoming charges and any payment failures. Failed payments may result in service interruption or account suspension until payment issues are resolved.

Refund requests are processed through Stripe's system according to our refund policy. Chargebacks and payment disputes are handled in coordination with Stripe and your financial institution. We may provide transaction documentation and evidence to resolve disputes. Users who initiate excessive chargebacks or fraudulent disputes may have their accounts suspended or terminated.

Creator earnings are distributed through Stripe's payout system to verified bank accounts or debit cards. Payout schedules depend on your location and Stripe's policies. We generate tax documentation (such as 1099 forms for US creators) based on transaction data from Stripe. Creators are responsible for providing accurate tax information and complying with applicable tax obligations in their jurisdiction.

International transactions are processed through Stripe's global payment network with automatic currency conversion when necessary. Exchange rates and international transaction fees are determined by Stripe and your financial institution. Some regions may have restrictions on certain types of transactions or payment methods due to local regulations.

We retain transaction records as required by law and for business purposes, typically for seven years or as mandated by financial regulations. Personal payment data stored by Stripe is subject to their retention policies. Upon account deletion, we will work with Stripe to ensure proper handling of any remaining payment data in accordance with applicable privacy laws and regulations.

Supabase follows industry-standard security practices to protect data confidentiality and integrity. We work closely with them to ensure your information is safeguarded against unauthorized access.

Supabase complies with applicable privacy laws and regulations. For more details on how they handle data, please refer to their privacy policy.

Our data is stored in geographically distributed servers to ensure high availability and disaster recovery. Supabase maintains automated backup systems and redundancy measures to prevent data loss. Database access is restricted to authorized personnel only and is monitored through comprehensive logging systems.

We continuously monitor our database performance and infrastructure health through Supabase's monitoring tools. Scheduled maintenance and updates are performed during low-traffic periods to minimize service disruption. Users will be notified of planned maintenance that may affect platform availability.

In the event we change database providers, we will ensure secure data migration with minimal service interruption. Users have the right to request data export in common formats, subject to technical limitations and verification requirements. We maintain procedures to facilitate data portability in compliance with applicable privacy regulations.

Access to user data is governed by strict role-based access controls and the principle of least privilege. All database queries are logged and audited regularly. Staff access is limited to what is necessary for their job functions and is subject to regular review and approval processes.

We carefully select reputable partners who implement strong security measures and comply with applicable privacy laws to protect your information.

While we take steps to protect your data, you should also review the privacy policies of third-party services you interact with through our platform.

Our third-party integrations include analytics services (for platform usage insights), communication tools (for notifications and support), content delivery networks (for fast file access), security services (for fraud detection and prevention), and marketing platforms (for promotional communications). Each service processes only the data necessary for its specific function.

We maintain formal data processing agreements with all third-party providers that handle personal information. These agreements specify data handling requirements, security standards, retention periods, and deletion procedures. Providers are contractually obligated to protect user data and use it only for specified purposes.

Some third-party services may be located outside your country or region. When data is transferred internationally, we ensure appropriate safeguards are in place, such as Standard Contractual Clauses or adequacy decisions, to maintain data protection standards equivalent to those in your jurisdiction.

We regularly review our third-party integrations and may add, remove, or replace services to improve platform functionality. Significant changes that affect data processing will be communicated through our privacy policy updates or direct notifications. Users can contact us for current information about our third-party service providers.

Where technically feasible, we provide options to limit or opt out of certain third-party integrations, particularly for marketing and analytics services. However, some integrations are essential for platform operation and cannot be disabled without affecting core functionality. Users can manage their preferences through account settings or by contacting our support team.

We analyze user behavior patterns, engagement metrics, and platform usage data to identify trends, improve user experience, and optimize platform performance. This includes studying content popularity, user preferences, and feature utilization to guide product development and interface improvements.

Aggregated and anonymized data may be used for market research, industry reports, and business intelligence purposes. This helps us understand market trends, user demographics, and platform effectiveness. Individual users cannot be identified from this aggregated data, and we may share these insights with partners or investors.

Your interaction data, preferences, and platform activity are used to personalize your experience through customized content recommendations, targeted features, and relevant suggestions. This includes analyzing your browsing history, purchase patterns, and engagement behaviors to enhance your platform experience.

We may use your data for marketing communications, promotional campaigns, and platform announcements. This includes email marketing, in-platform notifications, and targeted advertising based on your interests and activity. You can opt out of marketing communications while maintaining essential service notifications.

User data is analyzed to detect fraudulent activities, spam, abuse, and security threats. This includes monitoring transaction patterns, account behaviors, and content uploads to protect the platform and other users. Machine learning algorithms may be employed to identify and prevent harmful activities automatically.

We may use and disclose data as required by law, court orders, or regulatory investigations. This includes tax reporting, law enforcement requests, and compliance with financial regulations. We maintain records necessary for legal compliance and may provide data to authorities when legally obligated to do so.

While we reserve broad usage rights, our data use is subject to applicable privacy laws, our stated privacy policy, and any explicit consent you have provided. Users may have rights to access, correct, or delete their personal data depending on their jurisdiction. We will not use data in ways that violate applicable laws or our published privacy commitments.